No digITILizing without ITIL! That's why a select group in Team Lestrade tirelessly ensures that our clients' ITSM can really be seen. The meadow intended for the strong expansion of our ITSM focus is greening, blossoming, and waiting for your impulses! With ITIL 4, our customers can optimally support their business processes- as an ITIL 4 Consultant (d/f/m), you will provide them with everything they need for first-class agile IT and Enterprise Service Management including know-how, inspiration and, of course, Atlassian tools! In doing so, you will experience teamwork and team life at its best and actively help shape Brainbits. 

Your tasks:

• Competent and friendly consulting of our customers regarding planning, implementation, and operation of ITSM according to ITIL 4

• Determination, analysis and implementation of individual customer requirements with regard to ITSM and ESM using Atlassian solutions

• Resourceful process consulting and optimisation

• Conducting workshops as well as customer-specific training

• Further development of related materials within the team

• Supporting pre-sales activities

• Active presence at customer meetings and occasionally on site

You: 

• Come either from a consulting, administration or project business background or are fresh out of university - the main thing we need is for you to be obsessed with service management!

• You know how to identify the needs and requirements of different customers and derive smart solutions from them

• Are already familiar with the agile ITSM world and want to get to know it even better

• Are a joy and motivation for customers and colleagues with your solution-oriented attitude

• You communicate internally and externally in a straightforward and respectful manner and are not afraid to speak up when something isn't working

• Have an ITIL Foundation certification hanging above your fireplace

Nice to have:

• Higher level certificates are always great - but if you don't have any, we can help you get them!