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What are you waiting for? Join Team GregAtlassian Service Desk Agent (d/f/m)

At Brainbits, we like to go the extra mile so that the people who deal with us feel particularly well looked after. This approach has proven to pay off not only within our teams but also with our customers, which brings us great joy. We would like to share this with you! As an Atlassian Service Desk Agent:in (d/f/m), you will dive deep into your passion for appreciative communication and solve problems on a daily basis. In doing so, you will actively shape the processes and culture of Team Greg as well as at Brainbits. We welcome diversity in all shapes and forms and we embrace all personalities, so just get in touch and be yourself!

Your tasks:

  • Outstanding IT support and virtuoso customer care in connection with Atlassian Jira, Jira Service Management, Confluence and Trello.

  • Routine acceptance and ticket processing

  • Identifying and analysing customer requirements and developing solutions based on the Atlassian product range

  • Configuration, customisation and maintenance of systems

  • Close cooperation with customers and your friendly team, consisting of service agents, consultants and engineers


  • Share our enthusiasm for the Atlassian world and would like to pass it on

  • Are a true communication master regardless of the situation

  • Always make sure that customers feel completely heard and understood and act empathetically in every situation that arises

  • Have the ability to communicate complex issues in an easily understandable way

  • Want to set new standards when it comes to the satisfaction and the feeling of being well looked after of customers

  • Know how to stay calm and clear minded in stressful situations - like your colleagues, you actually enjoy solving problems

  • You enjoy intensive, self-organised teamwork and continuously developing new fields of knowledge in your wide range of tasks

  • Speak very good German and English

Nice to have:

  • You already have experience with Jira, Jira Service Management and Confluence? Perfect!

Your Benefits at brainbits

Getränke wie Kaffee und Tee

Flexible Working Hours

Getränke wie Kaffee und Tee

Working from home

Getränke wie Kaffee und Tee

Full Overtime Compensation

Getränke wie Kaffee und Tee

Continuing education and internal training

Getränke wie Kaffee und Tee


Getränke wie Kaffee und Tee

Good connections and company parking spaces

Getränke wie Kaffee und Tee

Open Friday and other team events

Getränke wie Kaffee und Tee

Fruit, coffee and water on the house

Your new team: Greg

Why Greg?

The brain in high gear, the eagle eye alert, the nose in the wind: that's how we know the master detective Sherlock Holmes. And as passionate problem solvers, we can identify with his spirit. Because we think that bulky software and tools are just as bad as unsuitable methods and outdated ways of thinking! That's why our teams - as well as Greg – bear names from the world of Sherlock Holmes.

We are living a specific culture. It is a prerequisite for the way we are organised and the way we work.

Our culture and way of working

Contact and Application

Your contact person for applications

Marcel Engling, Talent Manager

+49 221 986530-37